Assistant Front Office Manager

Job Description

The Hotel

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location

The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.

General Duties and Responsibilities

Operate the Front Office properly, efficiently and with profitability

Supervise and assist Guest Service Agents with their duties

Ensure a warm and genuine arrival and departure experience

Maintain a Front Office information folder with up-to-date information on rates, promotional programs, special benefit cards etc.

Ensure that all Guest Service Agents are groomed according to hotel standards

Maintain all department files and ensure that paperwork is kept to a minimum

Ensure that sufficient stationary is available for the daily operation

Serve as the Manager on Duty and available to guests at all times

Ensure proper staffing at all times

Compile and maintain the daily Manager on Duty report

Ensure accurate communication of information and guest requests to all relevant departments

Personally welcome VIP as well as repeat guests; recognize and anticipate their individual needs

Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for Guest Service Agents

Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff

Identify quality improvement trends and effectively communicates issue to the Director of Front Office Operations

Handle all guest complaints and comments relating to the department tactfully

Cooperate and coordinate teamwork with other departments

Perform any other reasonable duties as required by the Director of Front Office or Front Office Manager

Experience and Requirements

3 years+ of Front Office experience

Reading, writing and oral proficiency in English.

Excellent overall communication skills

Able to multi-task