Customer Support Associate

Job Description

Future is building the most rewarding way to pay in the sustainable economy, incentivizing consumers to make climate-friendly purchases and supporting the shift towards a low-carbon future. Future launched the award-winning FutureCard Visa® Debit Card, offering 5%+ cashback at 50,000 businesses across the U.S.

Every day, we help people to earn more cash and emit less carbon. We are on a mission to make it easy and rewarding to live sustainably and decarbonize our world. We are a fast-growing, VC-backed startup and are looking for team members who are as excited as we are to make a difference.

Responsibilities:

We are seeking a Customer Support Associate to join a growing team dedicated to offering the best possible experience to any Future's Member with a question, a suggestion or an issue they are facing with Future's suite of products. In this role, you will serve as the direct point of contact for our customers, providing assistance and information via phone, SMS and email.

The position is based in Silver Spring, Maryland.

Qualifications

Excellent communication skills, both written and verbal.

Empathy and patience in dealing with customer inquiries and complaints.

Problem-solving and critical-thinking abilities.

Strong organizational and multitasking skills.

Zendesk and HubSpot experience is a plus.

Customer-centric mindset and a dedication to delivering a positive customer experience.

Ability to work independently and with autonomy.

Experience in agile, fast-moving environments preferred

Experience in Fintech or banking a plus.

We care much more about who you are and what you have done than your academic degree. Future is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Please include a link to your portfolio, and to your LinkedIn profile in your cover letter.