Georgetown, Washington DC, Part-Time Studio Supervisor

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

Based in the Georgetown Studio, the Studio Supervisor will report to the Studio Manager. You will be responsible for executing the Studio’s presentation and experience while providing an amazing experience to Studs’ clients.

Hourly Rate: $24/hour

Key Responsibilities:

REVENUE

Financial Acumen

Reviews business reporting with the Studio Manager and Assistant Studio Manager to understand and effectively communicate opportunities in key business metrics

Partners with the Studio Manager and Assistant Studio Manager to implement strategies to continually improve key business metrics and achieve sales plan

Service Oriented

Contributes to a performance oriented culture by setting clear expectations and targets for the Studio team while leading the sales floor

Structures the sales floor to maximize sales and service aptitude

Serves as a brand ambassador: welcomes and educates clients to the unique Studs’ piercing and shopping experience through our selling cycle

Implements and trains to service recovery best practices

OPERATIONS

Optimizes Work Processes

Oversees the Studio’s experience division including selling culture, bedside manner, and training or the Studio’s presentation division including brand standards and visual merchandising

Monitors, tracks, and communicates trends in their division area to the Studio Manager and collaborates on solutions

Decision Quality & Execution

Balances analysis, experience, and integrity when making decisions for the overall business

Understands when to take action and when to escalate to the Studio Manager

Holds themselves and staff accountable to meet directive execution dates

Acts with a clear sense of ownership over the Studio’s experience and presentation responsibilities

TALENT

Builds and Develops Effective Teams

Contributes to creating a sense of belonging and strong team morale through collaboration

Leads by example and models inclusive behavior for the Studio team

Integrity

Prioritizes Studio compliance and ensures staff is accountable to company policies and standard operating procedures

Admits mistakes and is not afraid to escalate when help is needed

Lives out our Core Values: We’re All in This Together, We’re All Ears, and We’re Always Growing.

Shows consistency by providing best-in class service to everyone in the studio

Provides prompt and direct coaching and feedback with clear actionables

Requirements:

Experience: 6 months of comparable Retail Management experience; experience with jewelry, piercing, or hospitality is a plus

Availability: 4-29 hours per week inclusive of weekdays and weekends

Comfortable standing for extended periods of time up to 8+ hours

Able to lift, carry, and move at least 20 lbs

Must be able to handle chemicals safely

Driven, creative problem solver that consistently acts with integrity and speaks up

Owner’s mindset, with the ability to approach feedback and problems with a positive attitude.

Benefits & Perks

30 hours of accrued Sick Time

401k

Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)

Learning and development opportunities to support development and foster an inclusive culture

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please e-mail .

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