Help Desk Technician

Job Description

Take the next step in your IT career as an IT Help Desk Tech with a supportive team, tons of room for career growth, a guaranteed starting salary of 50K, and comprehensive benefits!

Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L1 IT Technician to become a part of our collaborative team. You’ll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.

Position Highlights:

$50,000+ scalable based upon experience

Retirement plan, PTO, health insurance benefits, and bonus plan

Hybrid work schedule (Up to 2 days remote) after training completed

Friendly, people-focused management and technical mentors

What You’ll Do:

Support common business applications (O365) via email, phone, and on-site support for 100+ SMB’s

Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)

Troubleshoot a wide variety of on-premises, and cloud environments

Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues

Skills You’ll Need:

Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans

Confidence and commitment to top-tier customer service in a fast-paced environment

Ability to stay organized and follow tasks through to completion with accuracy

Willingness and ability to learn new applications and skills

0-2 years of hands-on PC support experience

Office 365 experience

A general knowledge of different hardware platforms, cloud services, and line of business applications

Ready to apply?

Quick apply with your resume

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