Service BDC Representative

Job Description

BMW of North Haven is looking to add to our service department team, with the addition of a Service BDC Representative. The person in this position must be driven, goal oriented and focused on proactively out reaching to our service customer base. Their main focus is to set future service appointments and fill our service schedule on a daily basis. This person will be using our internal customer lists to call our customers and let them know which services they are due for. Depending on the candidates work ethic, the right person for this position can excel and collect commission for strong performances.

Throughout their exchange with customers, the Service BDC Representative will answer questions and assist the customer wherever possible to ensure they receive a high-end, luxury service consultation.

Essential Functions

Data mines tele-service lists and makes outbound phone calls to service customers

Informs service customers on their needed services and schedules their next appointment

Answers and routes calls, takes messages, transfers to voicemail providing customer service to callers

Provides exceptional customer service assistance to our service customers

Data entry

Ordering parts, follow up calls, confirmation calls

Understanding customers individual emergencies and using tools and skills to efficiently accommodate different customer situations

Maintains electronic and manual filing systems

Coordinating transportation for clients

Check vehicle’s history and understanding warranty guidelines

Setting up estimates and looking up labor quotes and times

Follows attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break or departure from work for personal reasons

Follows the Code of Business Ethics and Conduct

Understands and follow all work rules and procedures and follows lawful directions from Supervisors

Upholds the company's non-disclosure and confidentiality policies and agreements

Maintains a professional appearance in accordance with company policy

Maintains the professional appearance of assigned work area for self and subordinates

Attends pertinent training

Attends company meetings as required

Other duties as assigned