Customer Operations Manager

Job Description

Do you want to be on the cutting edge of the clean energy and climate tech industry? Are you excited about the intersection of renewable energy and the circular economy? We are too. And that's why we launched SOLARCYCLE, an advanced technology-based recycling company.

The solar industry needs a global end-of-life partner to restore, renew, and ultimately recycle yesterday's solar panels for tomorrow's clean energy projects. SOLARCYCLE aims to be the partner of choice for solar asset owners looking for a responsible solution to their end-of-life system needs. And we need you to direct our field operations to help us become a leader in this new burgeoning sector in the renewable energy industry.

SOLARCYCLE Customer Operations team provides best-in-class, end-to-end support for our customers. The Customer Operations team is responsible for working hand in hand with our broad customer base, coordinating de-commissioning, loading, packaging, pickup, and delivery of products from customer locations to our recycling facilities. You will be responsible for various aspects of project operations, ensuring exceptional customer experience, cross-functional teamwork, and coordinating sophisticated reverse logistics.

Responsibilities:

Customer Support

Provide exceptional service for SOLARCYCLE's customers.

Main point of contact for all recycling & services projects post-sale.

Provide technical support, remote & on-site for packaging, loading, reverse logistics, and other site services.

Responsible for coordinating and communicating schedules, logistics & project services.

Coordinate with customers to guarantee that packaging specifications are met.

Confirm regulatory compliance is sharply adhered to.

Monitor and identify scope changes - capture & negotiate change orders.

Estimate, manage & perform site service packages which range from basic labor to advanced de-commissioning.

Domestic travel – Up to 75%, plus or minus, required.

Reporting & Data Analysis

Inventory forecasting, tracking, and management.

Executive-level reporting and presentations.

Test, inform, and drive process development and improvement.

Customer Satisfaction

Provide best-in-class customer support and services.

Quick problem-solving as the first line of defense for customer-related issues.

Education, Training and Professional Experience:

Bachelor's degree in a relevant field (Engineering, Business, Energy Management, etc.) preferred.

5-10 years of proven experience in construction, operations, or customer management roles, preferably in the solar energy or recycling industries.

Strong leadership, task prioritization, and time management skills.

Excellent written and verbal communication, problem-solving, and conflict-resolution skills.

Knowledge of solar energy systems, technologies, logistics & recycling.

High proficiency in Excel preferred, process mapping a plus.

You don't meet every single requirement? Studies have shown that people are less likely to apply to jobs unless they meet every single qualification. If you think this role is for you but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right person for this role.

You will be working alongside a highly successful team who deliver amazing innovative work in the solar PV industry! The solar industry needs a global end-of-life partner to restore, renew and ultimately recycle yesterday's solar panels for tomorrow's clean energy projects. SOLARCYCLE aims to be the partner of choice for solar asset owners looking for a responsible solution to their end-of-life system needs.

Solar power is one of the most powerful tools humanity has in our fight against climate change. But for solar to truly scale to its full potential, we need to create renewable supply chains and a vibrant secondary market for upcycled panels and recycled materials. Since its launch in 2022, SOLARCYCLE has assembled a world-class management team with experience scaling companies and organizations such as Amazon, Nextracker, Sierra Club, Solaria, and SunPower. The company has secured high-volume contracts with industry leaders such as AES, EDF Renewables North America, EDP Renewables North America, Greenbacker, Ørsted, Qcells, Silfab, Silicon Ranch, and Sunrun. This is the next frontier - ensuring a cleaner, more sustainable and domestic supply of the critical minerals needed for the next wave of solar. We exist to make clean energy massively scalable and even more sustainable by radically advancing recycling technology and infrastructure for the solar industry. If this resonates with you, we really want to meet you.