Technical Support Specialist

Job Description

Technical Support Specialist

As a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations.

Main Points

Fully onsite position

Pay: 50k-60k depending on experience

Must have experience supporting Software and Hardware

Engineering troubleshooting background

Most support will be virtual

Job Duties

Tests computer components to maintain capability of company systems

Writes operating instructions for all users

Monitoring the industry trends and developing technical expertise in products

Researching, identifying, and prioritizing solutions to software and hardware issues

Diagnosing and troubleshooting technical issues.

Communicating with customers via phone, email, or chat until resolution

Referring to internal or external resources to provide accurate and timely solutions

Documenting technical knowledge in the form of notes, manuals, and training materials

Maintains information confidential to ensure continued client confidence

Keeps records of revisions and changes in software and hardware

Requirements

Relevant experience in industrial automation (knowledge of PLC, HMI, and SCADA) strongly preferred

Service/support experience in industrial automation/manufacturing/electronics industry preferred

General networking experience/knowledge (routers, switches, subnets, VLAN, etc) preferred

Familiarity with Hubspot or similar software preferred

Business level proficiency in a second language preferred

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