Licensed Commercial Insurance Customer Service Representative

Job Description

Join Parnell-Robinson Insurance, Inc., a trusted name in the insurance industry committed to providing exceptional service to commercial clients in BOSSIER CITY, Louisiana. Our team is dedicated to cultivating positive relationships and delivering top-tier support to businesses in the community. As a Licensed Commercial Insurance Customer Service Representative, you will be the main point of contact for our valued commercial clients, helping them navigate their policies, address any concerns, and ensure they have the coverage they need.

If you're passionate about assisting businesses, delivering excellent customer service, and working in a collaborative environment, Parnell-Robinson Insurance, Inc. offers the perfect opportunity for you. Take the next step in your career with us!

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Retirement Plan

Mon-Fri Schedule

Responsibilities

Client Management: Build and maintain relationships with commercial clients, addressing their inquiries and concerns promptly and professionally.

Policy Administration: Assist clients with policy modifications, renewals, and claims processing, ensuring accuracy and efficiency.

Risk Assessment: Evaluate client insurance needs, identify coverage gaps, and recommend appropriate products to mitigate risks.

Documentation: Maintain accurate records of client interactions, policies, and endorsements to support seamless service delivery.

Client Advocacy: Act as a trusted advisor to clients, providing guidance on insurance options and advocating for their best interests.

Regulatory Compliance: Stay informed about industry regulations and updates to ensure compliance in client interactions and policy management.

Requirements

Licensing: Active Louisiana Property & Casualty License required.

Experience: Previous experience in commercial insurance customer service or a related field is advantageous: 3-5 years experience

Must have experience in Applied Epic.

Interpersonal Skills: Strong communication, relationship-building, and problem-solving abilities.

Client-Focused: Committed to meeting and exceeding client expectations, fostering long-term relationships.

Detail-Oriented: Ability to manage multiple tasks accurately and efficiently in a fast-paced environment.

Team Player: Collaborative mindset, willing to work with colleagues to achieve shared goals.

$65,000 a year or higher based on experience.