Telecommunications Technician

Job Description

Benefits/Perks

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job Summary

We are seeking a Telecommunications Technician to join our team! As a Telecommunications Technician, you will be installing new telecommunications systems, repairing existing telecommunications systems, and upgrading outdated equipment and systems. You will also be troubleshooting systems that are having trouble, running diagnostic tests, ordering replacement components, and ensuring every system you touch is working properly. The ideal candidate has experience with telecommunications equipment, excellent communication skills, and enjoys problem-solving complex issues.

Responsibilities

Install new telecommunications equipment for customers

Troubleshoot existing equipment that isn’t working, run diagnostic tests, and fix any problems that arise

Upgrade outdated equipment

Walk the customer through any new or updated equipment to ensure everyone knows how to use it properly

Checking all network and phone wiring, repairing and installation of network cables and outlets

Evaluating customers needs and installing telecommunications systems that best meet those needs

Running routine tests on telecommunications systems to ensure that all components are functioning at optimal levels

Performing diagnostic testing on problematic telecomunication systems to identify and resolve various technical faults

Performing temporary fixes until extensive repair work can be done at a later date

Investigating and resolving customers complaints in a timely manner

Qualifications

High school diploma or GED

Completion of a postsecondary education program in telecommunications, telecommunications technology, computer science or a related field

Proven experience working as a telecommunications technician

Sound knowledge of telecommunications systems

Knowledge of networking cable installation and termination

The ability to interpret technical manuals and schematic designs

The ability to work well under pressure

Strong technical, analytical and problem solving skills

Exceptional communication and customer service skills

Reliable vehicle for transportation to and from customer service ticket locations