Call Center Rep

Job Description

Job Details:

Monday- Friday

Full time

Contract to Hire

$18-$19/ hourly

(On-site for first year, then hybrid)Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and live chat, demonstrating empathy and understanding.

Provide accurate information about our products/services, pricing, promotions, and company policies.

Handle a high volume of incoming calls from customers with professionalism and courtesy.

Listen actively to customers' inquiries, concerns, and requests, and provide accurate information and solutions in a timely manner.

Make outbound calls to follow up on customer inquiries, provide updates on orders, and gather feedback.

Utilize scripts and knowledge resources effectively to ensure consistency and accuracy in responses.

Identify and escalate complex issues or unresolved inquiries to appropriate departments or supervisors for further assistance.Qualifications:

Excellent communication skills, both verbal and written, with a professional and courteous demeanor.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Proficiency in Microsoft Office Suite and experience with CRM systems (e.g., Salesforce, Zendesk) preferred.

Pay Details: $18.00 to $19.00 per day

Search managed by: Sana Syed

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.