Account Manager

Job Description

Techniplas is a global supplier of sophisticated plastic components and design-focused, multifunctional surfaces that are primarily for the automotive sector, as well as the industrial, consumer goods, medical and other markets. The company’s products follow industry trends like weight reduction and vehicle electrification, innovative operating concepts, high-quality surface finishes, and an increasing focus on convenience and safety.

The Techniplas Group runs 30 sites worldwide with production, sales and / or technology hubs and employs just under 4,000 members of staff. The company serves customers and platforms around the world, focusing on technological expertise and collaboration with customers in the fields of design and engineering. Techniplas has long-term relationships with many of the world’s leading automotive and industrial OEMs.

SUMMARY OF POSITION:

The Account Manager is responsible for managing existing business and prospecting and developing new business accounts for our Techniplas facilities. The Account Manager will assist with planning and implementing sales strategies to maximize market share and margin and be the chosen supplier for strategic products and processes. This position will play a key role in negotiating all associated commercial reviews with regards to all accounts will work closely with all departments within the company to respond to customers new and existing business inquiries in a timely manner. This position will be based out of Detroit, MI.

JOB DUTIES & ESSENTIAL FUNCTIONS:

Manage day to day activities for assigned Customers, overseeing Portal activity for commercially related items and update as needed.

Drive business development/sales in designated accounts.

Identify the appropriate personnel in engineering, purchasing, and other decision makers in the designated accounts who have responsibility for sourcing. Build and develop the necessary relationships with those key decision makers.

Position Techniplas as the chosen supplier for strategic products and processes.

Lead RFQ’s for new business utilizing the following tools:

RFQ quote screen

SmartSheets

Coordinate the cross-functional team in the quote process to produce accurate and achievable cost targets.

Create part pricing for items once the lot size is determined. Part pricing to be in-line with competitive market assessment and corporate margin expectations. Work with the Vice President of Sales - North America for alignment.

Create and present customer proposals utilizing Techniplas value-add analysis for differentiation.

Negotiation of proposals involving the Vice President of Sales as needed to win business.

Coordinate with resources in the plant to bring any engineering changes and new projects on-line.

Handle all commercial communications during the quote process including preparing the quotation, receiving a purchase order and hand off to the program engineer.

Lead for designated customer conflict resolution communication that is escalated from Customer Service ensuring overall customer and business satisfaction.

Designated customer list to be provided. Others may be assigned as needed.

Reconcile customer scorecards with internally tracked performance. Strive for “green” status on all accounts.

Be alert to customer trends and communicate that information with the scheduler, buyer, plant management, Vice President of Sales, and Engineering Team.

Assist in the resolution of billing discrepancies/issues.

Upon notification from the sourcing group of a vendor price increase, determine the impact and develop a new proposed part price. Provide the proposal to the business development group for their final sign-off and effectivity date.

Develop a sales plan for designated accounts.

Prepare annual forecast and budget plans for designated accounts and track accuracy.

Lead efforts for customer rationalization including disposition of inventory and tooling.

Hold primary responsibility for designated customer relationships.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES):

Bachelor’s degree in Engineering or Business is required.

Three to five years' related experience in plastics manufacturing business is preferred.

Three to five years’ experience in OEM and/or Tier I automotive technical sales is preferred.

Proven track record for closing new business and retaining/growing existing business.

Ability to understand drawings and CAD files to allow for review with the customer.

Ability to respond to common inquiries from the customer regarding a variety of issues.

Must be able to represent the company in a professional manner at all times, including in communications with the customer and publicly at business related events.

Excellent communication, business planning, and organizational skills.

Track record of growing and maintaining a sales territory or region.

Proficient with Microsoft Outlook, Excel, Word and Power Point.

Experience using customer Portals.