Customer Support Rep

Job Description

Job Details:

Monday- Friday

Full time

Direct Hire

$18-$19/ hourly

(On-site for first year, then hybrid)Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and live chat, demonstrating empathy and understanding.

Provide accurate information about our products/services, pricing, promotions, and company policies.

Assist customers with placing orders, processing returns, and resolving any issues or complaints in a timely manner.

Collaborate with other departments, such as Sales, Shipping, and Product Development, to address customer needs and improve overall service delivery.

Qualifications:

Excellent communication skills, both verbal and written, with a professional and courteous demeanor.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Proficiency in Microsoft Office Suite and experience with CRM systems (e.g., Salesforce, Zendesk) preferred.

Pay Details: $18.00 to $19.00 per day

Search managed by: Sana Syed

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.