Application Support

Title: Application Support

Location: Leuven, Belgium

Duration: Permanent

Responsibilities:

Receive, triage, and resolve IT requests for service disruptions via service desk tools.

Follow incident management workflow and guidelines to troubleshoot and resolve issues.

Communicate effectively with stakeholders.

Identify and escalate urgent situations.

Maintain high levels of customer service.

Collaborate with vendors and internal stakeholders for IT stack operations.

Requirements

Required Experience:

3+ years in Level 2/3 Application Support.

Analytical and problem-solving skills.

Familiarity with ITIL and DevOps principles.

Strong customer support skills.

Knowledge of Critical Manufacturing (MES Product) is a must

Excellent verbal communication.

Experience with triaging and documenting technical issues.

Ability to multitask and learn quickly.