Dispatcher

Job Description

Job description

Dispatcher Amazon

SMS DELIVERY LLC

Maspeth, NY

$20.50 to $21.00 an hour

Qualifications

State Driver License

Amazon Dispatching: 1 year (Preferred)

HIRING IMMEDIATELY: DISPATCHERS

We are an Amazon Delivery Service Partner looking for smart, motivated, and hardworking dispatchers in Maspeth, NY! If you enjoy solving problems and putting smiles on customers’ faces. Come join our growing family and read on!

Qualifications

Amazon Dispatching: 1 year (Preferred)

Customer Service: 1 year (Preferred)

Requirements:

Dispatch experience

Strong customer service experience

Use of mapping and GPS programs

Ability to provide directions

Basic computer skills (including Google Docs and Sheets)

Dispatcher Job Responsibilities (include, but are not limited to):

1) Ensure Responsible Delivery - packages are delivered on-time, handled properly and safely

Manage opening and /or closing set up/ stand down

Monitoring of route timeliness

Use of mapping and GPS programs

Ability to re-route vehicles when logistically necessary

Liaison between drivers, Amazon staff and SMS Delivery management

Manage large amounts of incoming calls

Dispatch order to messengers and drivers

Provide accurate, valid and complete information for every delivery

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Manage On the Road accidents and incidents with composure

2) Deliver Clear Communication

Ability to communicate clearly and effectively,

Ability to read delivery documents, customer order information, directions, etc. in English/ Preferred also Spanish

Must be able to use your updated cell phone (iPhone, Android etc ) with a data plan for working purposes

3) Provide shift flexibility

Ability to work a flexible shift (including early mornings, late evenings and/or weekends)

Flexibility to adjust hours to meet operating needs

Ability to drive Amazon prime trucks when needed

Schedule:

10 hour shifts

Day shifts

Holidays

Monday to Sunday

On call

Weekends

Year round work

Supplemental Pay:

Bonus pay

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Language:

English and Spanish preffered

Work Location:

Maspeth, NY

Job Types: Full-time, Part-time

Pay: $20.50 - $21.00per hour