Business Development Account Manager

Key Duties & Responsibilities

Account Management

• Ensure quarterly sales target are met

• Upsell new solutions to existing clients

• Account Management to ensure client satisfaction on network

• Ensure zero churn of client

• Build personal relationship with client’s management/I.T contact

• Assist in the management of new projects/installations with engineering team to ensure project delivery to client’s satisfaction

• Establish and maintain relationships with engineering, procurement, finance and legal team on a day-to-day basis to ensure best/undelayed service to our clients

• Assist billing team to resolve payment delays from clients

• Ensure timelines are followed and communicated to clients.

• Provide assistance to engineering team, provide all information to deliver best quote and proceed with surveys/installation.

• Regularly provide feedback/updates from clients.

• Provide support to best manage outages or maintenance activities

• Ensure client’s KYC are properly filled; contract, welcome pack to be sent post installation, renewals etc.

• Proficient in workflow of SAR – new deals, upgrades, demo upgrades (to test), downgrades, modifications, change management forms, etc.

• Ensure SLA are all updated and shared to client

• Manage and prioritize all tasks appropriately on a daily basis to ensure no delays

• Communicate/escalate issues to engineering or management to improve Netcom services

Research and Reports

• Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.

• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

• Recommend changes in products, service, and policy by evaluating results and competitive developments.

Internal Relationship Management – liaise & collaborate with:

• Finance - on the work flow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.

• Billing -to negotiate pricing within approved margin

• Day to day operational business solutions interface between departments

• Legal - to ensure the aspects of contract, signing, service contracts, revisions are done.

• Ensure SLA’s are all adhered to and all documentation is up to date.

Requirements

Essential Skills / Knowledge

• Experience with both Microsoft operating system and Apple operating system

• Strong verbal and written communication.

• Good presentation skills for business reports

• Ability to organize and conduct purposeful Departmental/ Unit meetings

• Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge

• A polite, friendly and diplomatic behaviour

• Outgoing and reliable personality

• Speak Confidently and firmly

• A passion for selling

• Opportunistic in approach

• Ability to communicate with people at all levels

• Ability to organize and conduct purposeful meetings

• Establish and build a strong relationship with management of Netcom clients

• Strong prospecting and negotiation skills

• A high degree of self-motivation

• Resilience and persistence

• Persuasiveness

• Quick thinker

• Problem solver

• See it, own it attitude

• Time management skills

• Ability to do multiple tasks at once

• Self initiative, but also able to work as part of a team

• Ability to generate ideas

• Strong administrative skills

• Good understanding of Microsoft operating systems.

• Able to use properly MS Word, Excel and Power-point

Education and/or Professional Qualifications

• Graduate degree qualification is essential.

• Affiliation to professional bodies

• Minimum of 5 years post-qualification experience

Benefits

Healthcare Insurance (HMO)

Paid Leave

Group Life Insurance

GYM Membership

Hybrid work model

Professional Development Reimbursement