IT Ops Engineer

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and governance. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team with a passion for innovation and next-gen technology. BigID has been recognized for being one of CNBC’s Top 25 Startups powering the economy, we're on Built In's 2023 Best Places to Work, one of America's fastest-growing companies, Inc5000 2023, 3 years running, one of the 20 coolest identity access management and data protection companies, CRN Security 100 2023, a Market Leader in DSPM at the 11th annual Global InfoSec Awards (Cyber Defense Magazine) and 2023 Disruptor Gold Winner - Most Disruptive Cyber Security Software, Globee Awards.

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who We Seek:

Reporting to the Head of IT in Tel Aviv, IT Ops Engineers are responsible for cloud-based services and infrastructure and Infrastructure as Code, with a strong focus on automation and integration between services.

What you’ll do:

Be an active part of the global IT team. Share responsibilities and contribute to the success of the global IT unit

Participate in automation efforts across all parts of the IT operation, partnering with various leaders across the security team, R&D, the People team, and business units

Participate in the management of our SaaS back-office stack (Google Workspaces, Okta, Atlassian, Slack, Zoom, etc.)

Identify and implement automation opportunities for IT processes

Be part of the IaC efforts

Diagnose and troubleshoot IT issues and come up with solutions

Diagnose and troubleshoot users and endpoint (Windows & MacOS) issues and come up with solutions

Accurately document and maintain our inventory of technology hardware, software, and resources

Establish, document, and implement processes and procedures

Skillfully manage relationships with vendors and contractors for all IT-related purposes

Update and modify IT infrastructure to address scalability, repeatability, and security

Make sure security is foremost in everything you do

What you’ll bring:

2+ years of experience automating IT processes

5+ years of experience as an IT expert supporting SaaS and backend services, preferably at a technology company

A cybersecurity mindset: think “security” in every process

A customer experience mindset: excited to dig into any issue, big or small, provide empathy and action to support IT customers

An automation mindset

Proficiency in DevOps tools and automation languages, such as Python, NodeJS, PHP, Terraform, and serverless

Experience with IaaS and IaC

Proficient in public cloud management: AWS, Azure, and GCP

Strive to constantly improve anything and everything, identify issues, provide and implement solutions

Ability to identify weaknesses in processes, provide and implement solutions

A team player attitude

A Project Manager mindset: Independent and capable of leading processes and projects

Experience with API-driven processes

High level of accuracy and attention to detail

Mature and responsible with confidential information as a natural part of this role

Strong communication and documentation skills (you love creating process docs)

Strong analytical and problem solving skills

A very high level of English

What’s in it for you?!

Our people are the foundation of our success, and we place a high priority on offering a wide range of benefits that make our team happier and healthier.

Equity participation - everyone shares in our success

Flexible work arrangements

Other compulsory benefits based on country of residence

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

Care - We care about our customers and each other

Do - We do what it takes to make a positive impact

Try - We try our best and we don’t give up

Shine - We shine and make it our mission to always stand out

#LI-Hybrid

#LI-LR1

BigDiversity: We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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