PH CS Staff

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Summary

Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing. Duties include: Processing orders for materials for both domestic and/or international requests in accordance with company policy and practice. Coordinates and performs activities such as order entry, order acknowledgement, order revision and preparation of some shipping documents. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Job Description

OTHER SPECIFIC FUNCTIONS OR DUTIES

Coordinates and performs activities associated with the transfer of consigned material.

Coordinates and performs activities associated with order tracking and customs clearance by working with the transportation carriers and brokers.

May coordinate with the suppliers the scheduling of orders subject to critical delivery dates as required.

May prepare or review reports from the Order Processing System and take corrective action.

May review orders for conformance to export control and take required action.

SKILLS, KNOWLEDGE, TRAINING AND CERTIFICATIONS

Minimum Required Skills and Knowledge

Direct customer support experience including administrative experience.

Order processing experience or an equivalent combination of formal training in data processing, marketing, international business, finance and accounting, production control or related office and business education.

Required Certifications and Training

Obtains and completes LMS training plan specific to assigned responsibility.

Experience Level with Business Tools

Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.

Experience with SAP or equivalent ERP product and productivity software desired.

LEVEL DESCRIPTION

Skill

Acquires job skills and learns company policies and procedures to complete assigned tasks.

Job Complexity

Works on assignments that are routine in nature, requiring limited judgment. Has little or no role in decision-making.

Supervision

Normally receives detailed instructions on work. Works under close supervision.

Typical Education and Experience

College Degree or equivalent

0 – 2 year of experience

Time Type:Full time

Job Type:Regular

Work Shift:N/A

Pay Rate Type:Salary

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

R0004564