Front Office Supervisor

Package offered: 3-5 LPA

No Accommodation

FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:

● Ensure Outstanding customer experience at all times.

● Maintains a friendly, cheerful, and courteous demeanour.

● Courteously and accurately answers inquiries from potential guests and accepts hotel

reservations.

● Respond to telephone and in-person inquiries regarding reservations, hotel information,

and guest concerns.

● Uses suggestive selling techniques to sell room nights, and increase occupancy and

revenue.

● Supervise daily shift process ensuring all team members adhere to standard operating

procedures.

● Train, direct the work of, resolve issues/problems, and coach and counsel the front desk

team members to ensure a quality operation.

● Resolve customer issues, complaints, and problems in a quick, efficient manner to

maintain a high level of customer satisfaction and quality service.

● Adhere to company credit limit/floor limit policies.

● Allocate rooms to expected arrivals after checking the guest's preferences and special

requests.

● Build strong relationships and liaise with all other departments especially

housekeeping, reservations, etc.

● Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting

wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests.

● Cross Check all billing instructions are correctly updated

● Supervise the front desk operations to ensure an optimal level of service and hospitality

is provided to the guests.

● Performs other duties as assigned, requested, or deemed necessary by management.

● Ensure the Front office log book and the hotel log book are always updated and

actioned upon.

● Ensures safety by following guest check-in and security procedures and reporting

suspicious activity to security, manager, or MOD.

● Assist all departments in servicing the guests during high volume periods.

● Takes responsibility in the absence of the Duty Manager / Front office manager

Full time