Tally Technical support Executive

Fliksoft Technologies Pvt Ltd is seeking a highly motivated and experienced Tally Technical Support Executive to join our team. As a Tally Technical Support Executive, you will be responsible for assisting customers in troubleshooting and resolving technical issues related to Tally software. The ideal candidate should have a strong technical background and excellent communication skills.

Responsibilities

Provide technical support to customers via phone, email, and chat

Assist customers in troubleshooting Tally software issues

Understand customer's requirements and provide timely and accurate solutions

Document and maintain customer interactions and technical solutions

Collaborate with the development team to escalate and resolve complex issues

Stay up-to-date with Tally software updates and new features

Conduct training sessions for customers to enhance their knowledge of Tally software

Requirements

Bachelor's degree in Computer Science or a related field

Proven work experience as a Technical Support Executive or similar role

In-depth knowledge and understanding of Tally software

Strong problem-solving and troubleshooting skills

Excellent communication and customer service skills

Ability to effectively communicate technical information to non-technical users

Ability to work independently and in a team environment

Highly organized and detail-oriented

Full time