Academic Counselor

The Academic counselor role is a key position within our organization, primarily responsible for regularly calling the parents/guardians of the absent students to ensure their regularity in the classroom and identify their concern areas if any. This role requires strong soft skills, command in identifying the problem area, good command in MS Office, and a commitment to adhering to standard operating procedures to maintain the highest quality of service.

Key Responsibilities:

Absenteeism Calling: Interact with students/Parents who are absent for consecutive classes / maintain low attendance, addressing their queries, concerns, and issues with professionalism and empathy.

Query Resolution: Respond to student inquiries, ensuring prompt and accurate resolution of their queries.

Standard Operating Procedures: Follow established standard operating procedures (SOPs) to ensure consistency in service delivery and maintain the highest quality of support.

Communication: Communicate effectively with students, faculty, and staff, maintaining a high level of English proficiency in both written and spoken communication.

Feedback Handling: Gather and provide feedback from students to relevant departments for process improvement and enhancement of the student experience.

Eligibility

Bachelor's degree in any stream.

Strong communication skills (both written and verbal).

Proficiency in MS Office.

Excellent problem-solving and critical-thinking abilities.

Ability to follow SOPs and maintain high-quality standards in ticket resolution.

Knowledge of the local language is an added advantage.

Full time