Guest Service Associate Housekeeoing

Company Overview

Oshin Hotels is a brand new business hotel located in Wayanad, Kerala. We offer the most tranquil setting for our guests to unwind and relax, with state-of-the-art facilities that allow them to work seamlessly. Our hotel provides an amazing ambience, turning workcation into a staycation. With our commitment to excellence, we aim to exceed guest expectations and provide exceptional service.

Job Overview

We are seeking a highly motivated and customer-oriented Guest Service Associate to join our team at Oshin Hotels. As a Guest Service Associate, you will be responsible for providing excellent customer service to all guests, ensuring their satisfaction and creating a positive and memorable experience. This is a full-time position based in Wayanad, Kerala, India, and is ideal for someone with 1 to 3 years of experience in the hospitality industry.

Qualifications And Skills

1 to 3 years of experience in a similar role in the hospitality industry

Excellent interpersonal and communication skills

Customer-focused mindset and ability to provide exceptional service

Strong problem-solving and decision-making abilities

Ability to work well in a team and collaborate with others

Attention to detail and ability to handle multiple tasks

Proficiency in using hotel management software and computer systems

Flexible schedule and ability to work weekends and holidays

Fluency in English and knowledge of other languages is a plus

Positive attitude and willingness to learn and grow

Roles And Responsibilities

Greet and welcome guests in a friendly and professional manner

Assist guests with check-in and check-out procedures

Provide information about hotel services, facilities, and local attractions

Handle guest inquiries, requests, and complaints promptly and efficiently

Maintain accurate records of guest accounts and ensure billing accuracy

Ensure the safety and security of the guests by following hotel policies and procedures

Coordinate with other departments to ensure smooth operations and guest satisfaction

Handle cash and credit card transactions accurately

Assist in maintaining a clean and organized lobby area

Attend to any other duties assigned by the management

Full time