Company Overview
Koshys Hospital, a unit of Little Flower Hospital Pvt.Ltd, is a NABH Accredited hospital founded in 2002. Our mission is to provide world-class healthcare services to all our patients while exemplifying the highest ethical practices. We strive to create a warm environment of trust and integrity and contribute to building strong and healthy communities. Our team, led by Dr. Santhosh Koshy, consists of empathetic doctors and medical staff who ensure each patient receives timely attention and the right medical care.
Job Overview
Koshys Hospital - NABH Accredited is seeking a Telecaller to join our growing team. As a Telecaller, you will play a crucial role in ensuring that our patients receive timely attention and excellent customer service. This is a full-time position based in Bangalore Urban, Karnataka, India. We welcome freshers with less than 1 year of experience to apply.
Qualifications And Skills
Excellent communication and interpersonal skills
Ability to effectively communicate medical information to patients
Strong customer service orientation
Good organizational skills with attention to detail
Ability to multitask and prioritize
Proficient in using CRM software and MS Office
Ability to work well in a team
Familiarity with medical terminology is a plus
Roles And Responsibilities
Make outbound calls to potential patients to provide information about our services
Answer incoming calls from patients and address their inquiries
Schedule appointments for patients and maintain the appointment calendar
Ensure accurate and timely recording of patient details and preferences
Follow up with patients to gather feedback on their experience
Identify and escalate priority issues to the appropriate department
Maintain a high level of professionalism and excellent customer service
Meet monthly targets for call volume and appointment scheduling
Full time