Retention Team Lead

Retention Specialist Responsibilities

Communicating with customers and sales representatives.

Analyzing customer behavior.

Gathering information about customer complaints.

Developing aggressive retention strategies based on customer feedback.

Negotiating with customers to renew contracts and retain business.

Meeting with the sales team to propose customer retention solutions.

Writing and presenting customer behavior reports.

Building positive relationships with customers and business associates.

Retention Specialist Requirements

Bachelor's degree in sales, marketing, or related field.

1+ years experience in a similar role.

Excellent customer service skills.

Strong conflict resolution skills.

In-depth knowledge of sales and marketing software.

Ability to remain calm and professional in stressful situations.

Advanced communication and interpersonal skills.

Empathy and patience.

Advanced organizational skills.

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Full time