Guest relation In-charge

Job Overview

JobStars HR Solutions Pvt Ltd is seeking a skilled and dynamic individual to join our team as a Guest Relation In-charge. As a Guest Relation In-charge, you will be responsible for ensuring exceptional guest experiences and providing excellent customer service. This is a full-time position located in Malappuram, Kerala, India.

Qualifications And Skills

Proven experience in a similar guest relations or customer service role

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Ability to handle multiple tasks and prioritize effectively

Exceptional attention to detail and organizational skills

Proficient in using computer systems and customer relationship management (CRM) software

Ability to remain calm and composed in high-pressure situations

Flexibility to work in shifts and weekends as required

Knowledge of the hospitality industry and customer service best practices

Bachelor's degree in hospitality management or a related field is preferred

Roles And Responsibilities

Manage and oversee all guest relations activities within the organization

Deliver outstanding customer service, ensuring that all guests feel welcomed and valued

Handle guest inquiries, requests, and complaints promptly and professionally

Coordinate with other departments to ensure guest needs are met

Maintain a comprehensive knowledge of company products, services, and policies

Train and supervise guest relations staff

Resolve guest issues and conflicts in a timely and satisfactory manner

Monitor and evaluate guest satisfaction levels and implement improvement strategies

Develop and maintain strong relationships with guests

Assist in planning and organizing events and special functions

Collaborate with marketing and sales teams to enhance guest experiences and promote company offerings

Prepare and present reports on guest relations activities and performance

Full time