Technical Support Engineer

The Technical Support Engineer will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. In addition, he/she will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mailbox creation; Password reset; supporting connectivity….

Main Duties

• Troubleshooting the issues related to Server Operating System

• Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications

• Responding and diagnosing problems through discussion with users and supervisor

• Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure

• Building, deploying and maintaining standard Windows updates and application installation packages

• Monitoring and managing the backups, Antivirus

• Monitoring customer's IT infrastructure, connectivity, and availability

• Monitoring and managing the Azure Cloud Infrastructure, Microsoft 365 applications

• Keeping up-to-date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise

• Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays

Experience, qualifications, and skills

• BS in Computer Science or IT related field

• 5 to 6 years of Desktop and Server support experience

• Extensive knowledge of Microsoft Windows Servers, Active Directory, and Exchange administration, SQL administration are required

• Microsoft Certified System Engineer (MCSE) is Mandatory

• Basic network trouble shooting

• General understanding of ITIL Process

• Experience providing customer support for server application software in a multi-site enterprise

• Excellent customer service skills, including verbal and written communication skills

• Excellent organizational and troubleshooting skills

• Able to handle multiple tasks in a fast-paced environment

• Ability to create and maintain positive and professional business relationships with both internal associates.

• Proven diagnostic problem solving and solution development capabilities required

• Fluency in English

Full time