Supervisor - Credit & Collections

Work You'll Do:

Supervise and coordinate activities of workers engaged in collecting overdue payments for charged-off accounts.

Review collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.

Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.

Coordinate with the management to establish and update collection policies and procedures.

Train and guide staff members to enhance performance and development.

Resolve escalated customer issues and disputes promptly and professionally.

Monitor and maintain records of customer payments and account statuses.

Conduct performance evaluations and provide feedback to staff members.

Prepare and present reports on collection activities and progress.

Team:

This role will be setup in the Hillenbrand Global shared service Organization – Coimbatore, India supporting Collections within Hillenbrand. This role will have the opportunity to work with and learn from teams that are geographically diverse (Asia, Europe, and North America)

Basic Qualifications:

Bachelor's degree in Finance, Business Administration, or related field.

7+ years of proven experience in a collections role, with leadership experience of minimum 3 years.

Strong knowledge of collections regulations and procedures.

Excellent communication and negotiation skills.

Proficiency in Microsoft Office and other financial software.

Strong analytical skills and attention to detail.

Ability to handle sensitive and confidential information.

Who we are:

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating ('MRO') supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems. Milacron is a Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit:

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [HIDDEN TEXT] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and Shape What Matters for Tomorrow.

Full time