Officer - Security, CS & Ramp - Dehradun

Working @ IndiGo Airlines

Working here means you'll be part of something genuinely special. Funded by marquee investors and guided by a unique set of values, IndiGo is India's largest passenger airlines. We take pride in providing opportunities to our employees to create, explore, express, take risks and grow. At IndiGo, you'll always be doing things that would be beneficial to millions.

Interview Date – 12th March, 2024

Registration Timing - 9.30 AM to 11.00 AM

Interview Timing - 9.30 AM to 6.00 PM

Interview Venue - Red Fox Hotel, Municipal No.973/4/113, Rajpur Road, Dehradun - 248001

Security – Screeners & Basic Avsec certification preferred .

Primary Responsibility

You will be responsible for implementation of security policy and procedures laid down by the Company.

Mission: To secure –

Safe operation

Punctuality

Customer Satisfaction

Team efficiency

Cost Control

Secure good working atmosphere and environment

Focus: Manage safe and secure operations in accordance with security program and applicable procedures.

Functional Responsibilities

Maintain standards as per Company requirements

Ensure effective threat assessment and response capability

Achieve department goals and follow-up.

Perform duties as per the Security Programme.

Maintain performance standards and follow up with your shift

Monitor continuously the Quality System and the level of conformance

Secure quality level

Optimize resource

Aware of Emergency Response Procedures, rules, and regulations

Acquire and maintain necessary skills required to perform job functions

Maintain work procedures as per company requirements

Carry out development dialogue with the Team leaders

Control theft and pilferage of company property

Customer Service –

Job purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key Responsibilities And Accountabilities

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & Ticketing

Making reservations across the counter

Selling of tickets.

Remitting cash to the concerned department.

Answering customer queries over the telephone.

Departures

Attend the pre – flight and post flight briefings.

Setting up of check-in counters.

Screening of checked in baggage.

Maintain high quality of Check in procedures.

To assist customers with special requests.

Arrivals

To assist customers with special requests.

To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.

Co-ordination with the baggage vendor for the damaged bags.

Follow up with the en-route stations regarding lost baggage.

Post flight departure

Filing of all necessary flight papers

Any other responsibility assigned by the management from time to time.

'Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.'

Ramp –L&T & LO certification preferred.

Confirm the ETA of the flight from OCC or System (Navitaire).

Take the bay no. from Apron and convey it to all the stations on R.T.

Ensure that you are at bay D-20 mins with all the equipment's required.

Note down the Touch down and Chocks and convey it on R.T.

Align the ramp properly.

Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.

Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.

Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.

After departure make sure that all the equipment's are sent back to the transport yard.

Fill the ramp filling.

During the flight ensure everyone is smooth, safe and the flight is on time.

'Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives'.

Please Note : IndiGo, one of India's fastest growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo – by misusing the brand name 'IndiGo', and the names of our employees – are demanding money in exchange for Interviews or Jobs with IndiGo.

IndiGo does not charge any money for Interviews or recruitment. All communications related to Offer Letters will be sent from official Indigo email ids only & through the Portal. (For example: [HIDDEN TEXT] )

Job Description

Hiring for Security, Customer Service & Ramp for Dehradun

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Requisition ID: 1063

Full time