Chief Manager - Communication and Processes

About Us

A Neo-Lending Conglomerate here to enable India's credit growth story, Credit Saison India, emboldened by our Global MNC parent, is here to accelerate India's credit growth story: by building a Technology-Led Neo-Lending Conglomerate. Across our verticals, we offer bespoke solutions to meet the various credit needs of Individuals, SMEs, FinTech's, and NBFCs. Credit Saison India ('CS India'), having bee founded in 2018, operates under the registered name Kisetsu Saison Finance India Private Limited as an MNC subsidiary of its parent company– Credit SaisonCo. Ltd in Japan. Across our various business verticals like Wholesale Financing, Co-origination Financing, Consumer Financing, and SME Financing we look towards reaching resilient Assets UnderManagement ('AUM') of US1bn in record time.

More about us on

Job Description

• Lead and Manage Communication process for the KSF CX servicing team and design processes for streamlining quality and operations.

• Create Scripts, templates, revisit existing communication and standardise for all channels across.

• Help activate multiple communication channels for customers and the interaction model for them.

• Design Forms, statements, Whatsapp/IVR/SMS scripts for push and pull customer interactions.

• Have high level discussions with internal and external stakeholders for designing processes and implementing them. Identifying opportunities in the system for plugging gaps and running six sigma processes for improvement.

• Monitor use of self service options available and formulate ideas for maximising the usage.

• Ensure all information going out to customers through KSF or partner channels are compliant with regulatory norms.

Full time