Travel Specialist

Company Description

A Leisure cum Corporate Travel and Event Management Company based in Mumbai.

Role Description

This is a full-time on-site role for a Travel Specialist at Coast 2 Coast Tours in Mumbai. The Travel Specialist will be responsible for managing travel arrangements, providing excellent customer service, and overseeing all aspects of business travel. Day-to-day tasks include coordinating travel logistics, creating itineraries, communicating with clients and vendors, and managing travel budgets.

Primary Job Responsibilities

Meets with clients to determine travel needs, budgets and preferences.

Negotiate contracts, book event/meeting space

Sells and coordinates transportation, accommodations, insurance, tours and activities.

Conducts research on destinations and industry trends.and advises clients regarding destinations, cultures, customs, weather and activities.

Collects payments, books travel arrangements and pays applicable fees.

Handles travel issues, conflicts, complaints, cancelations and refunds.

Builds and maintains relationships with travel and tour vendors.

Maintains accurate records of bookings, payments, transactions, phone calls and meetings.

Contributes to agency efforts by accomplishing related tasks as needed.

Qualifications

Strong communication and customer service skills

Ability to negotiate effectively

Experience in travel management or related field

Expertise in creating travel arrangements and itineraries

Ability to manage budgets and expenses

An eye for detail and a passion for travel

Strong problem-solving skills

Proficiency in another Indian language in addition to Hindi and English is a plus

PREVIOUS EXPERIENCE WORKING AS A TRAVEL AGENT IS A MUST

Full time