Service Engineer

B. Braun was founded in 1839 and is operating for 177 years in the healthcare industry. The company has a presence in 64 countries. Its employs around 56,000 people worldwide.

- Key Responsibilities

- Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing.

- Complaint Management : Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution

- Pre Sales Support and Installation of Medical Equipments.

- Service Revenue : Achieve Service targets through sale of Contracts, Consumables and Spares

- Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same

- Care & Maintenance to be carried out as per schedule.

- Follow SOP for Opening, attending calls and closing them on time

- Proper escalation of unresolved issues to the appropriate internal teams

Key Competencies

- Show Trust, Value Diversity, Be Accountable to performance delivery.

- Initiative and execution towards active learning in order to be competitive and effective.

- Ability to plan logically and conduct numerical analysis.

- Innovativeness and ability to drive ideas and change and include different perspectives.

- Positive influencing skills and ability to act with customer focus in order to achieve in clinic leadership.

- Excellent written, communication & listening skills and empathy.

- Stake holder management

- Demonstrate performance and result orientation and utmost integrity, equity.

Educational Qualification and Experience

- Preferred Graduate in Biomedical/Electronics/Electrical/Instrumentation/Industrial Electronics

- Graduation is a MUST. Any other graduates can be explored depending on their experience.

- Experience: 1-3 Years of Customer Service in Medical Device/Equipment is most preferred.

Full time