About Augtech NextWealth
Our offering is in the field of Information Technology and Information Technology Enabled Services. We are a social impact organization providing world class 'Data Enrichment' and 'Customer Interaction' services to our customers across AI/ML tech, E commerce, Fin-Tech, Education, and other domains. We are a part of NextWealth Entrepreneurs, we are committed to provide opportunity to talents in Tier -2, Tier -3 ecosystem As an organization we are driven by values like Integrity, Excellence, Respect, Commitment and Social Responsibility.
Job Role & Responsibilities – Team Leader
• Should create an inspiring team environment with an open communication culture.
• Set clear team goals and expectations.
• Delegate tasks and set deadlines for the team.
• Oversee day-to-day operation of the floor
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members' feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Encourage creativity and risk-taking attitude of team members.
• Suggest and organize team building activities.
• Need to monitor calls and give feedback to the agents.
• Taking escalations call and handling the clients, should be able to respond to queries on TAT and
document it same for further use.
• Manage Productivity of each Team member.
• Should be able to communicate week off rosters, manage absenteeism, manage attrition, daily Logins, check on break timings, check and communicate every day productivity of each agent.
Education Qualification: Graduation / Post Graduation
Experience / Fresher: 3 to 4 years experienced
Job Location: Bhilai
Competencies Required
● Proven work experience as a team leader or supervisor
● In-depth knowledge of performance metrics
● Good PC skills, MS Excel & MS PPT (especially Vlook up, Concatenate, If else statement)
● Excellent communication and leadership skills
● Organizational and time-management skills
Contact:
E-mail: [HIDDEN TEXT]
Please note that candidate having link in Bhilai / Chhattisgarh would only be preferred.
Full time