Process Lead, Amazon Freight

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Description

Are you looking to build and scale a new and growing business with Amazon Are you interested in managing one of Amazon's newest businesses through its start-up phase If so, you might be interested in this role with Amazon Freight.

Amazon Freight (Amazon's external facing Freight service) is hiring a Process Lead to define, create and support processes for Billing & Payments in Europe and achieve a truly exception shipper experience. Join us in building the next big thing for Amazon.

Key job responsibilities

Primary Responsibilities, Include But Not Limited To

Responsible on new and existing process SOP creation and implementation

Identify operational barriers and dive deep on root causes, provide feedback and innovative solutions to enhance productivity and efficiency

Identify areas of possible process improvements and automation opportunities

Document processes, regularly update existing SOP, review/suggest SOP changes required if any·

Support program and product teams on centralized and standardized operational tasks which can be automated in future

About The Team

We are Amazon's middle-mile logistics technology solution for anyone looking to ship road freight in UK and Europe. We enable customers to ship your palletised shipment (Less-than-Truckload, LTL) or Full-Truckloads (FTL) directly to Amazon UK and EU Fulfilment Centres (FCs) or FTL to non-Amazon facilities at competitive prices.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

Basic Qualifications

experience in operations or project/program management, and working with technology and systems

Experience in a highly analytical, results-oriented environment with external customer interaction

Proven analytical skills and proficiency in Excel

Expertise in creating processes from scratch and supporting associates on implementation

Exceptional customer obsession with a passion for working backwards from the needs of field

Excellent verbal/written communication and presentation skills

Strong attention to detail and excellent problem solving skills

Preferred Qualifications

Experience in Billing & Payment processes like self bill reconciliation/accessorial application etc

Experience in banking processes

Experience with Finops related processes

SQL/Python

Full time