Guest Services Associate Housekeeping

Salary: Rs. 12,000 - Rs. 15,000/month with Food, One-time Tea, and Accommodation

Job Description

JOB PURPOSE

To work as a Team Member to maintain a high standard of cleanliness in the Guestroom and in the public areas assigned.

Handling request of the external and internal customer in a professional manner.

To service the guest rooms which are either occupied, check out and to carry out turn down service of the rooms

To make zero defect rooms.

EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

Responsible for maintaining designated area clean and defect free as per LRA standards.

Empowered to give personalized service, assist guests, interact with guests and create WOW moments for the guests.

KEY OPERATIONAL RESPONSIBILITIES

Financial-

Optimize the use of chemicals, equipments and supplies to save cost.

Maintains the par stock required at the pantry.

Helping supervisor to make store requisition.

Operational-

Clean rooms as per the company standards ensuring a defect free room.

Equipping all rooms with linen and amenities.

Should be helpful and courteous to guests at all times.

Should handover important messages and guest requests to the supervisors.

Report any missing or broken property to the supervisor.

Reports all lost and found items.

maintains hygiene standards by building awareness of cleaning facts and chemicals used.

Maintains high levels of personal hygiene.

Follows periodical cleaning schedules.

Knowledge of the proper utilization of the housekeeping attendant's trolley.

Ensure that the trolley is kept clean tidy and well equipped in the proper position.

Be familiar with the deep room cleaning procedure

Stand in coordination for single point entry

Aware of the guest complaint handling procedure

Ensures that the floor pantry, corridors, fire exits are maintenance free

Ensures the upkeep of all the equipment

Follows up on any assignments handed over by the supervisor

Performs any other duty assigned by the supervisor

Abide by companies policy and decision

To fill the Associates Daily Assignment Sheet with all the required information after completion of a guest room

Abides by the key handling procedures

Abides by the Lost and Found procedures

Follows all safety and security measures

Safeguard and protect Hotel Property

To help floor supervisor in carrying out Inventory of Linen and guest amenities

To carry out start and end of the shift duties:

Keeping the guest corridor area clean.

Keeping the service landing, walls, elevators and surrounding area clean.

Keeping the pantry clean and neat.

Replenish the trolley before and after completing the shift.

To clean the vacuum, minibar glasses, cups and other equipment used.

To report any maintenance issues in the guestroom and at the Public areas.

Full time