Technical Customer Onboarding Specialist

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Qualys is changing the market by delivering a SaaS platform that solves the most difficult challenges faced by security and IT operations teams, no matter the size and complexity of the organization. Come work for the only company with a closed-loop solution that can detect and block sophisticated threats and patch the underlying vulnerabilities being targeted by cyber attackers – all from one agent and one platform.

We seek a Technical Customer Onboarding Specialist. The Qualys Customer Onboarding Specialist will drive the onboarding process for and with Qualys customers. The specialist will help with account setup and implementation, offer product tours, and ensure Qualys applications align with customer goals and values. Key responsibilities include:

Overseeing and managing the enterprise customer onboarding process

Operating with a playbook and following the process for onboarding

Conducting onboarding meetings, product tours, company presentations, and product demos

Owning the relationship with new customers who need to be enabled efficiently with Qualys

Understanding customer context and overseeing goals

Educating and enabling customers with the right tools and resources at the right time throughout the process to achieve the quickest path to customer success.

Collaborating with peers and manager to identify and eliminate roadblocks in the way of customers' goals

Improving product adoption and customer retention and helping foster positive customer relationships that create a loyal customer base

Providing and collecting feedback on the onboarding process

Contributing to the building of onboarding content

We seek people with experience as customer support specialists, solutions architects, or similar technical customer success representatives. The ideal candidate will be a self-starter who thrives in a fast-paced environment, is willing to roll up their sleeves, drives for success, and has the technical aptitude to support the team in complex and extensive opportunities.

Required skills and experience:

Minimum 2-5 years of experience in customer onboarding, customer service and support, customer success, or similar experiences.

Experience with the Qualys platform as a practitioner, technical seller, sales engineer, subject matter expert, customer support specialist, or customer success architect

Solid understanding and hands-on experience with asset management, patching, vulnerability management, policy compliance and configuration management, cloud and application security, and threat detection

Ability to design or contribute to onboarding plans that align with customer objectives

Strong analytical and goal-oriented mindset backed by solid project management skills

Working knowledge of popular public cloud services infrastructure offerings such as AWS, GCP, and Azure

Prior experience personally engaging with Enterprise customers

Strong communicator – written, verbal, and presentation

Excellent emotional intelligence and interpersonal and presentation skills

Full time