Customer Service Representative

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for:

Customer Service Representatives to join our fast-growing US newspaper account! A very competitive salary package and career growth opportunities await successful candidates!

About the account:

This is a newspaper company based in New York City, and is looking into expanding operations in the Philippines for customer support.

Heed their call:

"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Customer Service Representatives that align with our core values and mission statement to join our call center team. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."

Responsibilities:

Answer customer inquiries regarding subscriptions (zero selling involved!)

Attend to billing concerns

Resolve billing disputes

Desired skills & knowledge:

Must have at least 1 year of continuous Customer Service experience in a BPO company

English speaking skills close to native level, minimal to no accent

Previous experience with subscription service industry is an advantage but not required

Adherent to SOP and KPIs and must be able to multitask

Must have a high degree of professional ethics, integrity and a team player

Understanding of the American consumers mentality is a plus

Supports the mission of Truth & Tradition"

Strong customer service skills

Energetic, fun and confident personality

Willing to work full-time night shift

Amenable to shifting schedules and work on weekends

Must be willing to work on-site

Work Schedule: Night Shift

About SVC:

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 15th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say I work at Executive Boutique/Select VoiceCom and think its a great place to work!.

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You wont regret it!

Checkout our Facebook page:

Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months

Life insurance program

Free weekly in-house massage

Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC

Career development

Service incentive leave program

Annual salary increase based on performance

Fun and family-like working environment

Quarterly team outing

Free flowing coffee and hot chocolate

Cozy sleeping lounge and canteen plus entertainment area

Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)

Pen

ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).