Techno Functional Project Manager

About Virtusa

Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.

Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel, Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner, IDC, WfMC and other analyst for the work that we have delivered to our clients in the region.

Why would you not like to be part of this exciting and award winning team? Don’t listen to us, listen to our customers

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Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Role: Techno Functional Project Manager

Skill: Project Management

Experience: 10+ Years

Job Description:

· Manage the production systems / Projects technical activities / Coordination within IT owned by WBG- Risk, Treasury & Trade solutions.

· Provide technical operational support and issues and problems resolution for assigned systems

· Articulate and document business requirements for projects, change requests etc.

Manage vendor service level and quality of development.

· Coordination between project and business teams during the execution of projects and tasks.

· Provide business with required technical support, assessments, and reports.

· Propose technical recommendations and improvements.

· Mitigate risks and close audit points if any on the applications and processes.

· Manage multiple initiatives and track projects/BAU requests/ CRs to closure.

· Closely monitor the incidents tickets and problem tickets and close them before the breach of SLA.

· Understand the latest technology trends and provide improvement suggestion in the products.

· Review the vendor proposal and provide feedback on the same to ensure the completeness of the scope and quality

· Provide periodic reports and monthly updates on the ongoing initiatives to business and PMO.

· Followup with service teams/vendors for support issues and respond quickly to service tickets in a timely manner.

· Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines.

Support go live and post go live activities for projects and any releases to production.

Provide First Line and Second Line Support to all the assigned applications.

Schedule: Full-time

Travel: No