Team Lead, Demand Generation North America

Purpose of the position

SMART’s mission is to provide simple, intuitive, and connected solutions to help our customers Inspire Greatness in themselves, and the students, colleagues, and teams with whom they interact.

To support us in this mission, we are looking for a Team Lead to lead our established Demand Generation team in North America. Reporting to the Manager, Demand Generation, the Team Lead, Demand Generation North America, leads a team that drives demand for SMART solutions primarily in Canada and the USA.

Your contributions would include:

Own and lead SMART’s North American Demand Generation efforts, ensuring consistency and reliability of outputs and initiatives.

Partner across all of the Learn, Buy, Adopt and Customer Success teams to streamline processes and offerings that support shared internal and external customers.

Maximize the value of SMART’s leadership position in education to drive new market entries, penetrating new segments and the sale of complementary products

Embody a deep understanding of our product and industry competitors as well as the journey and needs of our customers

Use innovative nurturing strategies and tactics to help SMART thrive in new and expanding markets

Promote and encourage the retention and growth of current customers by leveraging principles of positive demand generation

Continuously develop new strategies to increase customer engagement and optimize conversion rates

Lead the go to market plan for market segments across North America

Lead the NA Demand Generation team in building and optimizing account-based marketing programs and develop compelling content aligned with messaging and mapped to personas and buyer stages to generate qualified opportunities.

Maintain close contact with the external marketing community to look for new and innovative demand generation concepts and ideas

Manage the North American demand generation budget and regularly monitor performance of the marketing mix to test and optimize.

Effectively use leadership best practices to engage, motivate, develop and Inspire Greatness within your team.

Your qualifications would include:

A minimum of 7 years’ experience as a marketing professional with a minimum of 3 years at the manager or team lead level

Excellent written and oral communication skills

Exceptional organizational and priority management skills

Experience in global business, technology, education and B2B are preferred

Ability to develop productive and meaningful cross functional relationships

Expert understanding of proven Demand Generation methods

Driven by challenge and a desire to work collaboratively to succeed collectively

Naturally curious with a penchant for “thinking big”

Empathetic to customer needs and helping others meet their goals

Knowledge and understanding of industry tech, i.e. HubSpot

Demonstrated track record of creating valuable conversions from targeted demand generation efforts

Why you will love it at SMART:

Working with highly passionate and engaged colleagues from all over the globe

Meaningful work that impacts the lives of students, teachers, and professionals everyday

We are Connected. Relationships are at the centre of our organization and the reason for our success

We enthusiastically focus our energies on helping our customers succeed

An experienced and supportive leadership team that thinks “Change the World” big!

Culture that embraces a Growth Mindset and Pride of Ownership

Abundant opportunities for career growth, development, and recognition

Hybrid, flexible work environment and generous paid time off plan

Competitive salary and holistic benefits program including company RRSP contributions and Employee Family Assistance Plan

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