Service Writer

Job Description

Job Description: This individual will use their expert knowledge to understand the customer’s vehicle, trailer, or RV

problems and explain the needs to the shop team of technicians via notes on the shop ticket. This position will also

handle the scheduling of appointments, monitor repairs status, and process orders for all repair jobs as soon as they are complete. The service writer position will work Monday – Friday during normal business hours.

Responsibilities:

Develop relationship with customers through successful management of service

Track vehicle repairs and keep customers up to date on the status of their vehicle or trailer

Advise the Director of Operations each morning of that day’s ticket schedule

Record detailed notes of issues onto the shop ticket

Enter details of repair job into TEI database and generate workorder for the shop

Provide cost estimate to the customer

Act as liaison between the customer and the shop as needed

Print out invoices and explain billing details to customer

Process customer payment via cash, check, or credit card

Answer office phones and schedule customer appointments

Any other duties as assigned by the Parts Advisor or Director of Operations

Requirements:

Product knowledge and some experience preferred

Knowledge of Microsoft Office and basic computer skills

Excellent communication, interpersonal, and customer service skills

Strong organizational skills

Ability to understand and relate technical issues to service technicians

Should have a “team first” attitude and maintain our team atmosphere even in stressful situations

Have a strong attention to detail

Manage time efficiently

Must pass a drug screening

Benefits:

Medical, Dental and Vision insurance coverage

Medical insurance (paid 100% by TEI at 5 year work anniversary)

Life insurance policy

Legal and other supplemental coverage

Simple IRA with TEI matching contribution

PTO, Holiday, and Bereavement pay

SIGN-ON BONUS

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