US Mortgage Originations

About Client

A Leading Mortgage Company

Job Description

Roles & Responsibilities:

• Align team members with customer needs, specifications, allocate targets, techniques, and drive tool usage to support task performance

• To monitor workflow and delegate work accordingly in order to meet the compliance requirements of the Stakeholder

• Conduct daily huddles, weekly staff meetings to review key performance trends, share learnings and

opportunities with team members and develop an action plan/ share process updates.

• Create an environment of trust, open dialogue, creativity, and teamwork

• Maintaining Audit requirement documents and meet all audit expectations. Tracking and closing of all

observation in the Audits.

• Ensures performance standards and service level agreements are met, based on minimum

• acceptable levels as set by customer.

• To ensure that quality audits are reviewed and discussed with the team to ensure that the errors are not repeated.

• To positively respond to peak work volume/ pressure situations and have a motivating influence on the team.

• To track the process for workflow, tracking team performance, deployment of resources and capacity

planning.

• Effectively manage shift operations, leave planning

• Engage frontline with performance discussions, coach and help develop team members on a 1x1 basis performance, behavior, future development

• Develop job knowledge through hands-on approach

Must Have - Technical Skills :

• Minimum of 2 years of Team Handling experience

• Handled at least a team size of 10 to 15 members

• US Mortgage domain experience a must

• Excellent verbal and written Communication

• Good analytical skills

• Must have worked and have the willingness to work in night shifts

• Excellent keyboard skills

Location: Bangalore / Chennai