Mobile Electronic Installation Technician

Job Description

The Opportunity

MICHELIN Connected Fleet, Powered by NexTraq, a subsidiary of Michelin North America, is looking for a Mobile Electronic Installation Technician. This role will be responsible for quality installation of our solutions across the US market. You must have the ability to analyze complex diagrams and installation guides, with extensive knowledge of the MCF products and solutions, to provide a quality experience to our Fleet customers. It is essential that the Installation Technician provides exception and professional service at all times. This role will be expected to travel throughout the country and be on-site at customer locations weekly.

What You’ll Do

Achievement of “right first time” quality installation metrics

Train and oversee the performance of third-party installation partners

Keep teams updated with all current processes and procedures.

Manage the relationship with the internal key stakeholders, Customer Service, Pre-sales and the Deployment team

Ensure that the team prioritize the requests from the internal stakeholders

Be a technical installation expert for all the MCF solutions and tooling

Continue to develop all relevant product knowledge and skills and attend training

whenever deemed necessary.

Support the eLearning team to produce the eLearning materials

Coach the installation partners technicians in line with the eLearning documentation

Technical validation and approval of the eLearning documentation

Provide telephone or video technical support for the partner technicians

Build and maintain relationships with product and vehicle manufacturers

Understand at all times, demonstrate and adhere to MCF behaviors and

values.

Adhere to Company Policy at all times.

Undertake site surveys and create installation specifications to support the Pre-sales teams

Support the customer service team to cover jobs as and when required to ensure that

we meet the customer’s requirements

Qualifications

Completion of Post-Secondary education or equivalent experience

3-5 plus years of experience as an Automotive service technician

Strong knowledge of 12 Volt electrical fundamentals with a minimum 2 years of installation experience of automotive electronics accessory components

Installation experience with AVL GPS / Fleet Telemetric Systems, remote starters and security systems, as well as car audio

Must possess a strong understanding of 12 volt automotive fundamentals

Must have tools of trade (e.g. multi meter, logic probe, hand tools)

Must possess a good technical problem solving ability and mechanical mindset

Must have ability to diagnose electrical problems and determine the root cause of the failure

Strong communication skills (written and verbal)

Time management skills including an ability to work in a fast-paced all weather environments, managing multiple projects while meeting deadlines under pressure

Conflict management and escalation management experience

Must have a valid driver’s license in good standing

The Ideal Candidate

Self-starter, energetic, highly motivated and independent; ability to navigate through challenges and ambiguity with confidence

Knowledge of various vehicle electrical communication systems (CAN, Multiplex)

Automotive standard of excellence certification (ASE), A6, A9, L2, L3, H6, S6, and/or T6 is an asset

Mobile Electronics Certified Professional (MECP) is an asset

Experience working with third party vendors is strongly preferred

Experience in vehicle diagnostics, technical equipment installation, or equivalent educational background

Strong customer focus

Proficiency in MS Office suite of products

Benefits & Perks

As a Michelin Group Company, our “ICARE” corporate culture model defines the company values that guide how we work with each other and with our external customers & partners. Here are some of the other great reasons why our employees say they love to work here:

Competitive Health/Dental/Vision insurance with substantial company contribution

Company-Paid Life Insurance policy

401K Benefits with company matching and immediate full vesting/no waiting period

Healthcare benefits with costs 65% lower than the national U.S. average

HSA/FSA Healthcare account options with company contributions of $500/$1000

Short & Long Term Disability Insurance

Parental Leave: Additional 3 weeks covered at 100% in addition to standard STD

Competitive paid time off benefits throughout the year allowing employees to maintain work-life balance

Gym reimbursement program and half-price Weight Watchers’ discount program

Michelin Tire Rebate Program up to $750/year

Flex Hours and Telecommuting/Remote Work for many departments/positions

Magellan Employee Assistance Program (EAO) – provides free counseling/assistance

Who We Are

MICHELIN Connected Fleet, Powered by NexTraq (a wholly owned subsidiary of Michelin), is the GPS fleet management solution of choice for a growing number of customers with fleets ranging from 2 to more than 2,000 vehicles. Since its inception, NexTraq has been a pioneer and innovator in the telematics space with its award-winning platform and mobile app.

The MICHELIN Connected Fleet solution is a cloud-based application that enables service and distribution businesses to optimize fleet operations while reducing operational costs and maximizing revenue. To maintain our top position in the industry, we are looking to continually attract extraordinary individuals who mirror our corporate culture, objectives and possess an entrepreneurial spirit.