IT Administrator Cum Operations

We are seeking a highly skilled and motivated individual to join our team as an IT

Admin cum Operations Manager. In this role, you will be responsible for providing

technical support and overseeing various operational tasks to ensure smooth

functioning of our organization's IT infrastructure and day-to-day operations. You will

be the go-to person for IT-related issues and will play a key role in maintaining the

efficiency and productivity of our systems.

Responsibilities:

1. Helpdesk/Technical Support:

Provide first-level support for Windows OS, MAC, Google Workspace,

Office 365, antivirus software, and endpoint tools.

Troubleshoot hardware and software issues, resolve technical

problems, and provide guidance to end-users.

Assist with the setup, configuration, and maintenance of desktops,

laptops, and other IT peripherals.

2. Networking Support:

Assist with basic configuration and troubleshooting of routers,

switches, and other networking equipment.

Assist in setting up LAN/WAN connections, ensuring proper

connectivity, and resolving network-related issues.

Collaborate with network service providers to maintain a reliable and

secure network infrastructure.

3. Systems Monitoring and Auditing:

Implement and manage systems for employee time tracking,

attendance, and background checks.

Conduct regular audits of IT systems, ensuring compliance with

security protocols and industry standards.

Evaluate and recommend new systems and software solutions to

enhance operational efficiency.

Coordinate software migrations, data migrations, and provide support

during the transition process.

4. Operations Management:

Oversee the delivery and setup of new laptops for employees, ensuring

proper configuration and installation of necessary software.

Manage office landline services, including responding to inquiries,

troubleshooting issues, and coordinating with service providers.

Handle physical mail and courier services, ensuring timely delivery and

distribution.

Requirements:

Bachelor’s degree in information technology, Computer Science, or a related

field.

Proven experience in IT support and operations management.

Strong knowledge of Windows OS, MAC, Google Workspace, Office 365, and

antivirus software.

Familiarity with basic networking concepts, routers, switches, and LAN/WAN

setup.

Excellent problem-solving skills and ability to handle technical issues

independently.

Strong organizational and multitasking abilities, with attention to detail.

Good communication and interpersonal skills, with the ability to effectively

interact with end-users and stakeholders.

Ability to adapt to changing technologies and prioritize tasks in a fast-paced

environment