Director, Billing & Collections

We’re building a future where every home is professionally managed. One where professional property managers deliver new “Triple Win Experiences” for residents, investors, and their teams.

But creating winning experiences that benefit everyone simultaneously? That’s hard.

Now, 1,500+ property management companies are doing it with a fully managed Resident Benefits Package (RBP) by Second Nature. We bring the expertise, technology, and service that property managers need to make experiences convenient, rewarding, and consistent. Our reputation for turning old problems into new revenue streams has made us the only 6-peat national industry vendor of the year.

Join 150+ passionate, thoughtful people who strive to make a difference each day until every home is full of triple win experiences.

About the Role

Leading a team of five financial professionals, the Director, Billing & Collections plays a critical role in overseeing Second Nature’s financial health by managing billing processes, optimizing revenue cycles, and ensuring timely collections including driving our auto payment processes and adoption. This role requires strategic thinking, strong leadership skills, and a deep understanding of financial systems and best practices.

Key Job Responsibilities

Billing Management:

Develop and implement billing strategies to maximize revenue generation.

Oversee the billing process to deliver timely and accurate invoices, including invoicing and reconciliation.

Ensure accuracy and compliance with billing regulations and contractual agreements.

Coordinate with relevant departments to gather necessary billing information and resolve billing discrepancies.

Monitor billing metrics and performance indicators to identify areas for improvement.

Collections Management:

Develop and implement collections strategies to minimize outstanding balances.

Manage accounts receivable aging and prioritize collection efforts.

Analyze payment trends and implement measures to reduce bad debt.

Drive the auto payment strategy to increase accuracy and adoption.

Provide guidance and support to AR staff.

Financial Reporting:

Prepare regular reports on billing and collections performance for the Executive team.

Analyze financial data to identify trends, patterns, and potential risks.

Provide insights and recommendations to improve financial performance and efficiency.

Ensure compliance with financial reporting standards and regulations.

Process Improvement:

Identify opportunities to streamline billing and collections processes.

Implement best practices and leverage technology to enhance efficiency and accuracy.

Collaborate with cross-functional teams to implement process improvements.

Monitor industry trends and regulatory changes to adapt processes accordingly.

Team Leadership:

Recruit, train, and mentor AR and Billing employees.

Set clear performance objectives and provide regular feedback and coaching.

Foster a collaborative and supportive work environment.

Encourage professional development and continuous learning.

Preferred Qualifications

Bachelor's degree in Finance, Accounting, Business, or related field.

Proven experience in billing and collections management.

In-depth knowledge of billing regulations, best practices; and revenue cycle management.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Proficiency in Netsuite.

Leadership experience with a track record of team building and development.

Ability to thrive in a fast-paced and dynamic and environment.

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

REMOTE WORK STATEMENT

This position is a remote-first, work from home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a key part of our company story and success. To be successful in a remote work role at Second Nature you must:

Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job duties

Have a quiet, professional, distraction-free environment in which to complete your work

Have access to your own reliable high-speed internet connection

Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)

Why Second Nature?

Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan

Location: Work Remotely from anywhere in the US

Flexibility: Open PTO and sick days

The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP

Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect

Training: A supportive team to help you grow your career and unlock your full potential

Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.

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