Field Service Engineer

Job Description

We are looking for a Field Service Engineer (FSE) to join our Mid-Atlantic Operations Team to help deliver IDS Passenger Information Display Systems (PIDS) products and services to our airport and mass transit clients. Your primary responsibilities as an IDS FSE are to provide Systems Integration and On-Site/Remote Technical Support Services for IDS clients in the Mid-Atlantic Region and nationally. This will be accomplished by performing the following typical work tasks.

Build, test, and image servers/workstations/PC, network equipment, and audio/visual devices. Deploy new systems to job sites and field/site test with IDS Quality Assurance/Control measures to confirm proper operation and compliance.

Preventative Maintenance: Proactively monitor system software operation and logs, servers/workstations/PCs operation and logs, network equipment and audio-visual equipment to confirm proper operation and to limit Corrective Maintenance Work Orders.

Corrective Maintenance: Receive, Respond, Troubleshoot, and Closeout Service Work Orders using remote access tools and with on-site support.

Direct and monitor the activities of the Subcontractors, Suppliers, and On-Site Labor as directed by your supervisor. Learn and Possess a thorough understanding of the Construction Documents, Specifications, General Contract, Subcontracts and Purchase Orders.

Assist the Project Manager/Field Service Manager to maintain the Project Schedule.

Help ensure internal and external Quality Control Procedures and ensure/enforce Subcontractor adherence to the Construction Documents and Specifications.

Inform Project Manager/Field Service Manager of changes to site conditions that may impact the Scope of Work and/or Change Orders.

Meet and communicate with Project Manager/Field Service Manager, informing them of overall progress and answering their questions.

Verify layouts and that each Subcontractor has properly completed their contractual requirements.

Assist with Scheduling and coordination of material deliveries and to check quality and quantities to ensure accurate compliance to the Plans and Specifications.

Ensure the work is being performed Safely and all Safety Protocols are followed. All IDS Field Service Engineers are required to acquire OSHA-10 Certification and to conform with all client safety program requirements, including drug testing, background verification, and site specific/job specific training certifications. Failure to comply with job safety is grounds for immediate termination.

Promote a clean and cooperative work environment where all construction debris is properly disposed-off and materials are kept organized and properly secured.

Cooperate with, and direct, when necessary, the activities of the inspection agencies.

Ensure that all required permits or licenses have been obtained, and that construction signage is properly posted, and fencing is properly installed and secured.

Create punch-lists and communicate that information to the Program Manager and the Subcontractors. Provide prompt work reports, expense reports, etc. using the IDS provide tools (i.e., laptop or tablet with Microsoft Office Suite software, phone, etc.).

On-Site Superintendent of Subcontractor work activities, including some day and night shifts as required by Owner.

On-Site Technical Integration Support of IDS provided Hardware/Software.

On-Site/Off-Site Hardware/Software Preventative and Corrective Maintenance.

Responsible for prompt and professional responses, troubleshooting skills, repairs and reporting of all PM/CM Work/Calls, including the support of other Project Team Members.Company Description

International Display Systems, Inc. (IDS), a Systems Integration House, was founded in February

1982. Our principal business is the engineering, installation, and maintenance of Passenger

Information Display Systems (PIDS), ADA-Compliant Audio/Visual Wayfinding Systems, Public

Address Systems, and Web-Integrated Solutions in/for the Global Transportation Marketplace.

IDS is a general contractor with over 40 years of experience both priming large design-build

construction projects and providing specialty systems integration services. Our projects typically

average between $250K-$4 Million, but have been as large as $7 Million (i.e., Denver International

Airport & Washington Dulles International Airport) and $7 Million (i.e., Amtrak Philadelphia 30th

Street Station).

IDS is a financially strong corporation. We have a completely unencumbered $4 Million Line of

Credit at Fifth Third Bank. We also have a $30 Million Aggregate Bond-Rating with the A+ Rated

“The Guarantee Company of North America USA.” We also meet and/or exceed the General

Liability Insurance Requirements, as well as the Professional Liability Insurance Requirements.

Each of our last two years have set new corporate revenue records. IDS is a financially strong

corporation.

IDS’ talented staff of program managers, project managers, systems engineers, network

administrators, and field service technicians/engineers design and certify Division 1-28 plans and

specifications. We professionally manage schedules and resources for all phases of construction,

with a consistent emphasis and application of program management, safety management, and

quality assurance and control. We also provide a full array of efficient and effective preventive

and corrective maintenance services for our customers, via our 24x7 help desk and both 24x7 onsite and/or on-call SLA’s.

With Corporate Headquarters in Dayton, Ohio, IDS also supports Service Centers and Construction

Offices in Chicago, Nashville, New Orleans, Philadelphia, Pittsburgh, and Washington, D.C.

Additionally, IDS has a Regional Office in Sterling, Virginia. Further, IDS has established

partnerships with Tradespeople across the USA for extended service support.