Incident Watch Officer

Job Description

Must be authorized to work in the US

100% Remote

Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization Integration Office (EHRM-IO) for operational activities, including, but not limited to incident management tracking, briefing development, and maintenance/verification of dashboards

• Leverage technical out-of-the-box solutions (e.g., ServiceNow, PowerBI, etc.) to customize reports and dashboards for executive clients.

• Collaborate with multiple stakeholder groups to provide operational support to monitor, update, and report on existing tickets

• Prepare regular updates and communications to/for senior management on key activities

• Collaborate with multiple stakeholder groups (including executive leadership) to ensure timely and accurate reporting

• Facilitate data gathering and issue/incident update meetings with VA, other contractors and team, and Oracle

• Support the development and documentation of processes and standards and apply them to all assigned product/projects

• Coordinate with stakeholders to ensure compliance with processes

• Organize, review, and perform quality control of incident data repositories

• Identify risk areas and escalate activities for resolution

Minimum qualifications:

• 10+ years of professional work experience

• Experience managing Information Technology related projects.

• Must be well versed in life cycle and project management methodologies.

• Must have experience in tracking costs, schedule and performance progress.

• Must be able to identify and mitigate risks.

• Bachelor’s degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline, or an additional 8 years of relevant experience may be substituted for degree requirements

Preferred qualifications:

• Experience in the VA

• Experience in Oracle/Cerner

• Experience implementing Electronic Health Records

Benefits:

Retirement Plan

Group Health Insurance (Health, Dental, and Vision)

Paid Time Off

Referral Bonus

Opportunity for Performance Evaluation/Retention Bonus

Compensation:

Full-Time Direct Hire

Annual Salary: $100,000-$120,000

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