Contact Call Center Representative

Job Description

Job Summary/Company: Sparks Group has partnered with a local non-profit who is need of Helpdesk / Customer Service candidates. Position is fully on site in Rockville, MD. Interested candidates should apply for immediate consideration.

Responsibilities:

Receive incoming calls and make outgoing calls

Answer questions and provide guidance to callers

Assist callers with any account issues.

Data entry

Qualifications/Background Profile:

Professional demeanor and strong verbal and written communication

Strong keyboarding skills

Ability to multi-task among multiple platforms / software

High School diploma / GED required

Experience with outbound calls

Bilingual English / Spanish a plus

This job is In-Person.

Download the Sparks Group mobile app from Apple App Store or Google Play.

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.