Associate Manager- Client Services

Requisition Number

117060BR

Manager - Hitech Business Development

Associate Manager – Client Services

San Francisco Bay Area Location

Infosys BPM is seeking to hire an Associate Manager – Client Services (Manager - Hitech Business Development) to expand the BPO outsourcing presence in Hi-Tech Bay area account. The Manager -Hitech Business Development is responsible for all client interfaces within the assigned Hi-Tech Bay area account. The person filling this role will build an account plan and be responsible for business development, growth, and expansion of the Infosys BPM brand based on the account plan. The role will handle a single large account or part of a large account, with the goal of expanding the Infosys BPM business footprint across different lines of business to introduce our project outsourcing services and bid on potential expansion business with the named account.

Role Description:

Business development with expectation to utilize existing contacts to introduce Infosys BPM across assigned one named Hi-Tech account.

Manage existing business and own the opportunity management cycle: Prospect-Evaluate-Propose-Close.

Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client and the SLAs are being measured and met.

Provide client introductions, provide customer maps and organization charts in support of the account plan.

Responsible for competitor analysis, market trends and intelligence for the deal and business units supported in the account.

Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.Required Experience:

Experienced in business development and similar large deal BPO outsourcing experience .

Ability to bring existing contacts and connections to expand the business within Hi-Tech account.

Track record of interacting and building relationships with CXO level client contact.

Understanding of sales cycle, key influencers, budget cycles and client’s bid process.

Hands-on experience with proposal creation and leading proposal presentations.

Ability to collaborate with internal cross functional teams for support.

Strong leadership, interpersonal, communication and presentation skills.

Wide variety of BPO, Management Consulting and Business Consulting engagement experience.

Basic Qualifications

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

7+ years of experience, with strong business development experience.Preferred Qualifications:

Track record in growing the BPO outsourcing business footprint within named Hi-Tech account.

Knowledge of Hi-Tech industry trends and insights.

Good understanding of Hi-Tech industry specific business issues and drivers in BPO outsourcing space.

Global Delivery Model experience.

Experience managing and communicating with large international teams.

Track record as a Business Development Manager in a rapidly growing client relationship.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

Work Model:

This role is a remote work from home and client site based in Bay Area, CA. May require domestic and occasional international travel.

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 43 delivery centers in 16 countries spread across 5 continents, with 56,864 employees from 107 nationalities, as of September 2023.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, based on its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

External Job Title

Manager - Hitech Business Development

Role

Associate Engagement Manager

Interest Group

IBPO USA

Domain

Collaboration, CRM, Customer Service, Data Center

Company

IBPO USA

Role Designation

2816AAMCS Associate Manager - Client Services