Customer Service Representative

Customer Service Representative

Location: Shanghai Xinzhuang 上海莘庄, China (CN)

Job Function: Supply Chain Management

Career Level: Professionals

Company: Roehm Chemical (Shanghai) Co., Ltd

WHO WE ARE

We are a leading supplier of methacrylate chemistry. As a global company with around 3,500 employees, we are represented on four continents. Our broad product portfolio includes the world-renowned PLEXIGLAS® brand and its key raw material methyl methacrylate, which we manufacture in a global production network. Our products supply growth markets such as the automotive, electronics and construction industries.

This is what Röhm stands for: We assume social responsibility, sustainability is an integral part of our business strategy. Diversity and inclusion are part of us as a matter of course.

WHAT YOU WILL DO

Enter and process customer orders and ensure internal communication from order confirmation to invoicing in compliance.

Monitor order confirmation and track order fulfillment and AR process

Update client on order status

Handle client enquiries, complaints and disputes in a professional manner

Trigger SAP invoicing after shipment of goods and forward to FS (China only)

Build and maintain good relationships with external customers by providing excellent service and advice

Liaise with internal department including Sales,SCM, Logistics, Finance, Accounting…..

Generate and handle customer complaint orders in SAP system

Generate regular activity reports

Perform clerical and administrative work

Tasks assigned by supervisor

WHAT WE ARE SEEKING

Bachelor degree in Trade or Business Administration

> 3 years of work experience in Customer Service, trading or related areas

Experience in dealing with clients

Experience in working independently with limited supervision

Strong customer orientation with good communication, interpersonal and phone skill

A good command of spoken and written English with CET 6 and Chinese (other language skills to be defined according to country responsibility)

Rich SAP operation experience

Excellent communication skills and confident phone manners

Self-initiative and good team-player

Growth mindset, resiliance, flexibility, willing to learn and change

WHAT WE OFFER

We listen: Your ideas along our corporate values of creativity, openness, responsibility and entrepreneurial spirit are important to us.

Remunereation: Competitive total compensation and participation in the company's success

Coverage: Social insurance, group accident insurance, support for caring for relatives

Work-life-balance: Flexible working and special company leaves

Health and social affairs: Health Care for employee and family, company sports & discounts in various fitness studios, free meal and company shuttle bus for the site

...and much more. You can find an overview of our benefits on our careers page.

YOUR APPLICATION

Sounds interesting? Learn more about us and apply here: Realize your dreams at Röhm!

You don't meet all the requirements? No problem - for us, it's not just about certificates, professional qualifications and previous experience, but also about personal development potential.

Röhm seeks the best candidates, and as a result is an equal opportunity employer that is proud to provide equal access to jobs regardless of protected status.

If you have any questions regarding your application or the application process please contact: ShenLinda at and refer to the Requisition ID cited below.