Customer Experience Associate

Who We Are:

Vyro builds the next generation of content creation tools powered by Artificial Intelligence and Machine Learning to empower you to express your creativity. With its global presence, Vyro offers 20 content creation apps unleashing the creativity of over 5 million active users every month. Vyronauts are passionate, driven and purposeful and we’re currently looking for more of such people to join our team.

About the Role:

Seeking an Associate Customer Experience professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.

What You'll Do:

Identify and Understand Customer Needs: Proactively engage with customers to identify their needs, concerns, and expectations. Take initiative to maintain positive customer experiences.

Effective Communication: Respond to customer inquiries, concerns, and feedback through various communication channels, including email, social media, and chat applications. Provide timely and effective solutions to address customer issues and inquiries.

Product Feedback Analysis: Gather, analyze, and interpret customer feedback on our product ranges and new releases. Use this feedback to identify areas for improvement and provide insights to the product development team.

Report Preparation: Prepare regular reports summarizing customer feedback, trends, and areas for improvement. Present these reports to the relevant teams within the company to drive positive changes.

Proactive Problem Solving: Take the initiative to resolve customer issues and challenges. Collaborate with different departments to find solutions that enhance customer satisfaction.

Customer Education: Educate customers on product features, benefits, and best practices, ensuring they maximize their product experience.

Quality Assurance: Monitor and maintain high-quality interactions with customers, maintaining a friendly and professional tone at all times.

Team Collaboration: Collaborate with other departments, such as sales and product development, to share insights gained from customer interactions and improve products and services.

Continuous Learning: Stay updated with product knowledge and industry trends to provide accurate and relevant information to customers.

What We're Looking For

Bachelor's degree in Computer Science or relevant fields (fresh graduates are encouraged to apply).

Strong written and verbal communication skills.

Customer-centric mindset with a genuine desire to help customers.

Excellent problem-solving skills and the ability to think on your feet.

Ability to work effectively in a fast-paced, dynamic environment.

Proficiency in using various communication tools and software.

Strong organisational and time-management skills.

Team player with a positive attitude.

Empathy and active listening skills.