Representative - Customer Experience

Job Description

Description:

Who We Are:

Our mission is simple—To help patients across the globe who suffer from pain and chronic conditions. We are doing this by harnessing the power of nVNS, innovation, and technology to develop a safe and clinically backed treatment. Bringing new treatments to market will help improve patients' treatment options and lives.

Headquartered in Rockaway, NJ, we have an exciting opportunity for a Customer Experience Associate to join our growing team supporting customers in their use of our therapeutic medical device, gammaCore. The successful candidate will be repsonible for providing product training and education to our US customer base in addition to supporting the commerical team with administrative tasks.

Who You Are:

This role will suit someone interested in health and well-being, and who is passionate about helping others. Key attributes are compassionate communicator, effective listener, creative problem solver, attention to detail, people oriented, positive, patient, self-controlled, team-player.

What you'll do:

Proactively and reactively support all patient and provider customers through providing:

1) efficient order logistics and operations

2) knowledgeable nVNS guidance through every step of the nVNS journey

Primary Job Responsibilities:

Sales Order intake, processing, troubleshooting, and data reporting

Prescription intake, validation, processing, troubleshooting, and data reporting

Support Territory Business Manager's (sales executives) with account set up and order pull through

Answer inbound customer service phone calls and emails

Log all inbound and outbound interactions with customers within CRM tool (SalesForce)

Training and support of Health Care Practioner's (HCP's) and patients on gammaCore use and log interactionsRequirements:

Skills / Qualifications:

Excellent communication skills with patients and healthcare professionals

A background in health-care is preferred

An ability to consistently deliver quality customer service

An effective listener

A high degree of professionalism

Meticulous attention to detail

Aptitude and willingness to learn quickly and cross train

Proficient in Microsoft Office, Zoom, FaceTime, Teams

Experience with SalesForce a plus

Equal Employment Opportunity – M/F/Disability/Veteran