Front Desk Associate

Job Description

JOB DESCRIPTION: FRONT DESK ASSOCIATE/NIGHT AUDITOR

Title: Front Desk Associate/Night Auditor

Reports to: Front Desk Lead & General Manager

Required Tasks: According to Hotel Standards:

*Guest Check-in & Check-out

*PMS Operations

*Cash Handling & Credit Card Transactions

*Switchboard Operation and Telephone Etiquette

*Front Office Emergency/Security Procedures

*Reservations-Guest Rooms

*Assist with Administrative Duties as assigned by Management

*Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily

*Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables

*Minor Decision Making

*Take Group Reservations & Set up Group Blocks

*Sales of Guest Rooms with New Arrivals and Phone Inquiries

*Follow All Policies & Procedures as Outlined in the Employee Handbook

*Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag

*Operate Laundry as Directed

*Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills:

*Fluent Verbal & Written Communication in Proper English (Spanish, if possible)

*Basic Math

*Hand Writing

*Computer Skills/Keyboard/Typing Skills

*Operate a 10 Key Calculator

*Hospitable, Civil Contact with the Public

*Ability to Work Independently, with Little to no Supervision

*Ability to Complete Multiple Tasks Simultaneously

*Night Audit/Basic Accounting Skills/Training

Job Posted by ApplicantPro